What is a specialty pharmacy workflow management system?
A specialty pharmacy workflow management system is a technology solution designed to streamline the operations of specialty pharmacies, which handle high-cost and complex medications. It helps manage shipping and delivery, patient records, prescription processing, and care delivery efficiently, ensuring that pharmacists can provide high-quality patient care while navigating the unique challenges of specialty medications.
Why do specialty pharmacies need a workflow management system like Insight?
Specialty pharmacies without a workflow management system face significant challenges, including increased operational strain, manual processes that lead to inefficiencies, and difficulties in managing complex patient needs. These issues can result in higher costs, delayed patient access to medications, and potential negative impacts on clinical outcomes.
Specialty pharmacies need a workflow management system to streamline complex processes, improve efficiency, and enhance patient care.
How can Insight benefit your pharmacy?
Insight can help by organizing tasks, prioritizing prescriptions, and improving medication safety, allowing pharmacists to focus more on patient counseling and adherence of specialty medications with unique challenges. It also enhances staff efficiency and patient satisfaction by streamlining processes from prescription intake to delivery and follow up procedures.
Insight is a "white label" system we tailor for each customer. Customers utilize Insight for workflow operations that require integration with leading pharmacy dispensing systems and several third party API's and data trading partners.
For our customers utilizing Insight, it is an essential resource for optimizing the unique processes involved in managing specialty medications, ultimately leading to improved patient outcomes and operational efficiency. Insight is a web application, so it enables operations to manage and view their data in a secure manner, anywhere, anytime.
- Faster Service: With streamlined processes, pharmacies can handle prescriptions more quickly, leading to shorter wait times for patients.
- Better Patient Engagement: Insight can facilitate proactive follow-ups and personalized communication, improving patient satisfaction and adherence to therapy.
- Automation of Tasks: Routine tasks such as prescription verification and order fulfillment can be automated, reducing the time staff spend on repetitive activities.
- Improved Communication: Enhanced communication tools allow staff to coordinate better, ensuring everyone is aware of their responsibilities and the status of prescriptions.
- Minimized Mistakes: By automating critical steps within Insight, the likelihood of human error decreases, leading to more accurate prescription handling.
- Patient Safety: A focus on patient safety is paramount. Insight can help ensure that all prescriptions are verified correctly, reducing the risk of dispensing errors.
Basic Features
- Provides tools for proactive follow-ups and personalized communication.
- Supports pharmacists in delivering tailored care for patients with complex conditions.
- Streamlines the creation and management of patient records.
- User authored data templates facilitates easy tracking of patient interactions and medication history.
- Integrated with UPS, USPS, FedEx, E-Courier and GLS shipping systems.
- Includes shipping functionality for internal delivery staff.
- Provider, patient, manufacturer, hub, and sales portal for the various pharmacy users.
- Manually generate comprehensive reports or automate their delivery via email, SFTP, NextCloud API or Rest API.
- Supports requirements of third party data aggregators, drug manufacturers and pharmacy hubs.
- Insight is designed for single or multi-site operations.
- Insight is fully integrated with the Asembia1 API.
- Insight is fully integrated with the RedSail PioneerRx dispesning system API.
- Supports texting and email functionality via Twilio.
- Supports faxing functionality via Etherfax API.
- Supports 2-Factor user authentication.
Custom Tailored and Independent
- We start with a base project and include only the modules you require.
- Changes, new features and customization happen quickly and we handle all of it for a manageable cost.
- Since Insight is customized for each client, each customer has their own independent database and operating environment.
- Your system will have its own unique system URL that we will provide or you can provide one to us.
- Insight is "white label" so we will integrate your logo, color scheme and even rename it to work with your branding.
- We work closely with your staff to ensure Insight is delivering as much value as possible all the time.
Application Hosting and Management
- We store, host, manage and support your Insight installation in a SPO01/02 data center with Tierpoint Communications in Liberty Lake, WA.
- We utilize premium hardware from leading providers over multiple fiber optic communication paths to provide the highest availability and guaranteed uptime.
Who are some pharmacies using Insight?
"Precision Business Technology has delivered on every promise and even produced better results than we ever anticipated. They listened to our every need and seamlessly implemented them as we desired. When others told us that it was impossible to meet our needs, PBT came through in record time. Insight was completely customized for our operation and we don't know how we operated without it. From implementation, customization, and continued customer service, they exceeded every expectation."
Stephen Samuel, Former President/CEO Premier Specialty Pharmacy, Baldwin Park, California
"We have built an exceptional partnership with Precision Business Technology through the development and continued evolution of our portal, Stream. PBT has been an incredibly collaborative, innovative, and thoughtful partner throughout every stage of the process. They have taken the time to deeply understand our workflows, challenges, and long-term vision, allowing them to tailor Stream to the unique needs of our business rather than offering a one-size-fits-all platform. What sets PBT apart is their ability to pair strategic insight with brilliant execution. They consistently go above and beyond in solving complex operational challenges, identifying opportunities for enhancement, and delivering solutions that create meaningful impact across our organization and the patients we support."
Liz Kolb, VP Enterprise Development St. Matthews Specialty Pharmacy, Louisville, Kentucky
"We’ve had a great experience working with Precision Business Technology and their team. As a specialty pharmacy, having strong operational workflows, shipment visibility, and reliable systems is very important to us, and Precision Business Technology has helped us improve in all of those areas. Their platform has made our shipping and tracking processes more organized while giving our team better visibility into day-to-day operations. One of the biggest benefits has been their API capabilities and ability to connect with other pharmacy and operational platforms, which has helped reduce manual work, improve communication between systems, and make our workflows more efficient overall. The platform has also helped us provide shipment and operational data to pharmaceutical manufacturer partners in a much more streamlined and reliable way. Beyond the technology, their team has been responsive, easy to work with, and genuinely invested in helping us find solutions that fit our operational needs. Overall, Precision Business Technology has been a valuable partner for our pharmacy and has helped us improve efficiency, reporting visibility, and overall workflow management while supporting the level of service we strive to provide to our patients and partners."
George Gitau, Chief Operations Office Brigent Specialty Pharmacy, Calabasas, California
"We began our relationship with Precision Business Technology in 2017. They provided their workflow management platform (Insight) which greatly assisted us in gaining better visibility over our specialty workflow as our dispensing system (Qs1) lacked the necessary tools that Insight provided. PBT has always been supportive of our needs as we grow our footprint in the specialty pharmacy segment, and we look forward to working with them for many years to come."
Oleg Aronov, President/CEO StatRx Specialty Pharmacy, Bronx, New York